Clients may request to cancel a project by contacting us in writing. Cancellation requests made before work begins may qualify for a refund, subject to any costs already incurred. If work has already started, charges may apply for the work completed up to the cancellation date.
Refunds may be considered in circumstances such as:
a. Services have not yet been started.
b. We are unable to deliver the agreed service.
c. A project is cancelled before substantial work begins.
d. A refund is otherwise agreed in writing by both parties.
All refund requests are reviewed individually based on the project scope, work completed and payments received.
The following payments may be non-refundable: –
a. Deposits or advance payments once work has started.
b. Payments for completed work or approved project milestones.
c. Charges for revisions or additional work already completed.
d. Third-party expenses such as domains, hosting, premium plugins, software licences or stock assets.
e. Advertising or marketing spend already paid to third-party platforms (e.g. Google, Meta).
For recurring services such as SEO, digital marketing, website maintenance, social media or content, please give us at least 30 days notice before your next billing date to cancel. Payments for services already delivered in the current billing period are generally non-refundable, and cancellation stops future billing rather than refunding the current period.
To request a cancellation or refund, contact Alvi Creative Studio at [email protected] with: –
a. Your name or business name.
b. Project or service details.
c. Payment information.
d. The reason for the cancellation or refund request.
We recommend submitting refund requests within 30 days of payment where applicable.
We review cancellation and refund requests on a case-by-case basis. We’ll let you know whether your request has been approved, partially approved or declined, based on the work completed and the agreed project terms.
If a refund is approved, we’ll process it within 5–10 business days using the original payment method where possible, in the original currency of payment PKR / USD. Processing times may vary depending on your payment provider or financial institution, and currency conversion or transfer fees are outside our control.
This policy applies in addition to any rights you have under the consumer laws of your own country. For example, some jurisdictions (including the EU and UK) give consumers a statutory cancellation or “cooling-off” period for certain services. Where such rights apply and cannot be waived, nothing in this policy limits them. If you began receiving a service during a cooling-off period at your request, we may charge for what was delivered up to the point you cancel.
If you’re unhappy with a payment or deliverable, please contact us first — most issues can be resolved quickly and fairly. We ask that you raise concerns with us before initiating a chargeback or payment dispute, so we have the chance to review your request under this policy.
If you have any questions about cancellations or refunds, please contact us.
Alvi Creative Studio helps businesses build, present, and grow their brand through web development, design and digital marketing
